Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Doogood Home website (the "Site"), operated by Doogood Home, a division of Doogood Australia Pty Ltd ("we", "us", "our"). By placing an order or using the Site, you agree to be bound by these Terms.

2. Australian Consumer Law Compliance

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL). You are entitled to a replacement, repair or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

3. Returns and Refunds

3.1 Change of Mind Returns

We accept change-of-mind returns within 10 days of purchase, provided the goods are unused, in original packaging and in saleable condition. A 15% restocking and handling fee will apply. Return shipping costs are the responsibility of the customer.

3.2 Custom or Made-to-Order Products

Products that are custom-made, fabricated to order, powder coated to your specification, or otherwise altered to your request cannot be returned or refunded due to change of mind.

3.3 Faulty or Damaged Items

If you believe there is an issue with your product, please get in touch with us as soon as possible. We may request supporting information to assess the situation. Where appropriate and in line with Australian Consumer Law, a solution such as a repair, replacement, or refund may be offered.

4. Pickup and Delivery

• At this stage, orders are available for pickup only from our Doveton site.
• Delivery is not currently available, however Melbourne metro delivery is expected to launch soon.
• Pickup timeframes may vary depending on the product type, stock availability, and order requirements. We will aim to have orders ready as efficiently as possible and will provide further confirmation once your order is ready for collection.
• Please ensure that all contact and order details entered at checkout are accurate and complete so we can notify you when your order is ready for pickup.

5. Product Information & Availability

• We make every effort to ensure product images, descriptions and specifications on our site are accurate. However, actual products may differ slightly due to screen settings, fabrication processes or supplier changes.
• All orders are subject to availability. If a product becomes unavailable after your order is placed, we will notify you and offer a refund, alternative product, or delayed delivery.

6. Pricing and Payments

• All prices listed are in Australian Dollars (AUD) and include GST unless otherwise stated.
• We reserve the right to update pricing at any time. Prices at checkout reflect the current price, not necessarily historical prices or quotes.
• Full payment is required at checkout before orders are processed.
• We use secure third-party payment processors. We do not store your payment details.

7. Intellectual Property

All content on this Site—including images, product descriptions, logos, graphics, and text—is the property of Doogood Home or its licensors and may not be reproduced or used without permission.

8. Limitation of Liability

To the extent permitted by law:

• We are not liable for any indirect, incidental or consequential loss arising from your use of the Site or purchase of goods.
• Our total liability for any claim relating to a product is limited to the purchase price paid for that product.

9. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and current information.
• We reserve the right to suspend or terminate accounts that breach these Terms.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use and store your personal information in accordance with the Australian Privacy Act 1988 (Cth). By using the Site, you consent to the handling of your information as described.

11. Dispute Resolution

If you have an issue with a product or service, please contact us directly at [email protected]. We aim to resolve all matters in good faith. If a resolution cannot be reached, the matter may be escalated to a consumer tribunal or small claims court in accordance with the law.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes shall be subject to the jurisdiction of the courts of that state.