Returns & Refunds Policy

Overview

At Doogood Home, we want you to love your purchase. This policy outlines when and how you can return products and request refunds.

1. Returns for change of mind

We accept change-of-mind returns on stocked (non-custom) items within 10 days of the purchase date.

Conditions:

• Items must be unused, in original packaging and in resaleable condition.
• A 15% restocking and handling fee will apply.
• Return shipping costs are the responsibility of the customer.
• Refunds will be issued to the original payment method once the item is received and inspected.

2. Custom or made-to-order products

Products that are custom-made, powder coated to your specification, cut to length, or otherwise manufactured to order cannot be returned for change of mind.

This includes, but is not limited to:

• Custom gate panels
• Powder-coated posts and slats
• Fabricated fencing systems

3. Faulty, damaged or incorrect products

If you believe your product is faulty, damaged, or not as expected, please get in touch with us promptly after receiving your order.
We may request further details or supporting information to help us assess the issue.
Where appropriate and in line with your rights under Australian Consumer Law, we will work with you to determine a suitable outcome.

4. Consumer guarantees

This policy does not limit your rights under the Australian Consumer Law. You are entitled to a refund or replacement in the event of a major failure, and compensation for any other reasonably foreseeable loss or damage.

5. How to request a return

Fill our a return request form [email protected] with your order number and return reason. We’ll guide you through the next steps.